Refunds and Returns Policy
Understand our clear and straightforward policy for returns and refunds when purchasing your new puppy.
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Our Refunds and Returns Policy
At Home of Shih Tzu, we are committed to ensuring your satisfaction with your new puppy. Our refunds and returns policy is designed to be transparent and fair. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under certain conditions. Please review our policy carefully to understand your rights and responsibilities. We strive to provide healthy and happy puppies, and our policy reflects our dedication to customer satisfaction and the well-being of our puppies.
Step 1
Step 1: Review Eligibility
Begin by reviewing our eligibility criteria to ensure your situation qualifies for a return or refund. This includes conditions such as health issues verified by a licensed veterinarian.
Check Eligibility
Step 2
Step 2: Contact Us
Reach out to our customer service team within 48 hours of receiving your puppy. Provide all necessary documentation, including veterinary reports and purchase details.
Contact Support
Step 3
Step 3: Return the Puppy
If eligible, arrange to return the puppy safely to our facility. Ensure the puppy is transported in a manner that prioritizes its health and safety.
Arrange Return
Step 4
Step 4: Receive Your Refund
Once we have received and inspected the puppy, we will process your refund. This typically takes 5-7 business days. You will be notified once the refund is issued.
Get Refund
Refunds and Returns Policy FAQs

What is your refund policy?

 

We offer a full refund within 14 days of purchase if the puppy is returned in good health and condition.

How do I initiate a return?

 

To start a return, please contact our customer service team via email or phone to receive a return authorization.

Are there any fees for returning a puppy?

 

There are no fees for returns if the puppy is returned within the specified period and in good condition.

Can I exchange a puppy instead of getting a refund?

 

Yes, exchanges are possible within 14 days of purchase, subject to availability of other puppies.

What if my puppy is sick upon arrival?

 

If your puppy is unwell upon arrival, please contact us immediately. We will work with you to resolve the issue, which may include a refund or exchange.

How long does it take to process a refund?

 

Refunds are typically processed within 7-10 business days after we receive the returned puppy.

Do you offer store credit for returns?

 

Yes, you can opt for store credit instead of a refund, which can be used for future purchases.

What is your policy on deposits?

 

Deposits are non-refundable but can be transferred to another purchase within 6 months.

Can I return a puppy after 14 days?

 

Returns after 14 days are handled on a case-by-case basis. Please contact us to discuss your situation.

Phone

+16105409711

What Our Happy Customers Say

Gaya Junior
"Home of Shihtzu exceeded our expectations. Our puppy is well-behaved and came with all necessary documents. Highly recommend them!"
Faya Pep
"We couldn't be happier with our new family member. The process was smooth, and the staff was so helpful. Our Shihtzu is a bundle of joy!"
Jenifer Taylor
"Adopting a Shihtzu from Home of Shihtzu was the best decision ever! Our puppy is healthy and full of energy. The team was incredibly supportive and answered all our questions."
Yaba Davison
"We couldn't be happier with our new family member. The process was smooth, and the staff was so helpful. Our Shihtzu is a bundle of joy!"
John Biden
"We couldn't be happier with our new family member. The process was smooth, and the staff was so helpful. Our Shihtzu is a bundle of joy!"
Clever Peterson
"We couldn't be happier with our new family member. The process was smooth, and the staff was so helpful. Our Shihtzu is a bundle of joy!"
Victor Jeph
"Home of Shihtzu exceeded our expectations. Our puppy is well-behaved and came with all necessary documents. Highly recommend them!"
Need Assistance with Your Return or Refund?
If you have questions about our returns and refunds, or if you’re ready to initiate a process, we’re here to help. Contact us today to ensure a smooth and hassle-free experience.
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